Same Day Delivery FAQ

Does Pet Supermarket offer Same Day Delivery?

Yes! Same Day Delivery is available from all Pet Supermarket stores for thousands of eligible products. Orders must be placed by 2pm Monday through Saturday or by 1pm Sunday.

Where does Pet Supermarket offer Same Day Delivery?

If you select “Same Day Delivery” as your delivery option from the product page, you’ll be prompted to enter your address to determine if Same Day Delivery is available in your area.

How do I know if my item qualifies for Same Day Delivery?

If an item is eligible for Same Day Delivery, you will see “Same Day Delivery'' on the product page as a delivery option. You can also shop all Same Day Delivery products here.

Which items are not eligible for Same Day Delivery?

Live animals, live plants, Rx products, Rx food, large tanks, large cat furniture, large crates/kennels/gates, or bulky items (i.e. items longer than 72" or greater than 60 lbs) are typically not eligible for Same Day Delivery.

Who delivers Same Day Delivery orders?

Same Day Delivery orders are fulfilled by our trusted third-party delivery partner, DoorDash.

Do I need to add a tip for Same Day Delivery?

Tips are not required for Same Day Delivery orders. If you do want to thank your delivery driver, you can add a tip at checkout and they will receive 100% of the tip.

When do Same Day Delivery orders arrive?

Orders arrive by 7pm on Mondays through Saturdays and by 6pm on Sundays.

Do I need to be home to receive my Same Day Delivery order?

No – delivery drivers will notify you when they have arrived and will leave the items at your door or designated drop-off location.

What should I do if my order is missing an item or I received the wrong item?.

If there is an issue with your order, please contact our customer service team.